City Waste Disposal celebrates 15 years of successfully meeting ISO quality management, environmental and occupational health and safety standards
26 August 2020
Subsidiary City Waste Disposal bases its quality and successful business on a commitment to continual improvement of business processes with a view of ensuring that the company
meets the criteria of efficiency and performance, thus creating added value and continually improving the quality of services.
When it comes to the waste management-related business processes, subsidiary City Waste Disposal introduced back in 2005 a Quality, Environmental and Occupational Health and Safety Management System – Integrated Management System (IMS), based on the requirements of
international standards ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007. The goal was to fully meet the requirements of high-quality business processes and services, care for the health and safety of the company’s employees and the requirements pertaining to environmental protection.
In order to establish whether the Integrated Management System (IMS) is in line with the requirements of
international standards and whether it has been effectively implemented, maintained and improved, the Subsidiary regularly performs internal and external audits in this regard.
External audit of the management system, conducted on 8 July this year, confirmed that the subsidiary City Waste Disposal has in place and maintains a management system that fulfils the requirements and principles of the standards designed to enable the organisation to systematically meet the relevant requirements of its own Quality, Environmental and Occupational Health and Safety Management Policy with respect to its products and services.
Based on an external audit conducted on 4 August 2020, the company has successfully implemented a new standard, ISO 45001:2018 , substituting the standard OHSAS 18001:2007 (Occupational Health and Safety Management System). This new standard involves the implementation of an occupational health and safety system for the following activities: collection of municipal and industrial waste, cleaning of public traffic surfaces, cleaning snow and salt sprinkling on public traffic surfaces and primary recycling.
Subsidiary City Waste Disposal bases its quality and successful business on a commitment to continual improvement of business processes with a view of ensuring that the company
meets the criteria of efficiency and performance, thus creating added value and continually improving the quality of services.
When it comes to the waste management-related business processes, subsidiary City Waste Disposal introduced back in 2005 a Quality, Environmental and Occupational Health and Safety Management System – Integrated Management System (IMS), based on the requirements of
international standards ISO 9001:2015, ISO 14001:2015 and OHSAS 18001:2007. The goal was to fully meet the requirements of high-quality business processes and services, care for the health and safety of the company’s employees and the requirements pertaining to environmental protection.
In order to establish whether the Integrated Management System (IMS) is in line with the requirements of
international standards and whether it has been effectively implemented, maintained and improved, the Subsidiary regularly performs internal and external audits in this regard.
External audit of the management system, conducted on 8 July this year, confirmed that the subsidiary City Waste Disposal has in place and maintains a management system that fulfils the requirements and principles of the standards designed to enable the organisation to systematically meet the relevant requirements of its own Quality, Environmental and Occupational Health and Safety Management Policy with respect to its products and services.
Based on an external audit conducted on 4 August 2020, the company has successfully implemented a new standard, ISO 45001:2018 , substituting the standard OHSAS 18001:2007 (Occupational Health and Safety Management System). This new standard involves the implementation of an occupational health and safety system for the following activities: collection of municipal and industrial waste, cleaning of public traffic surfaces, cleaning snow and salt sprinkling on public traffic surfaces and primary recycling.
Positive changes resulting from the implementation of said management systems are visible in the achieved results and indicators – controlled and improved attitude towards the environment, results pertaining to employee health and safety and commitment to observing
legal and other applicable requirements.
One of the indicators of successful implementation of the management system is the satisfaction of users of the company’s services and openness to their suggestions. This is monitored systematically by analysing queries sent by e-mail, via the Call Centre and other communication channels and by analysing the space these issues are given in public media. Moreover, with the aim of better informing and educating the users of the company’s services, public lectures and educational sessions are organised under a project named
“Separate Waste Collection – We’re Changing Our Habits!”. These are held at city markets, parks, squares and other public areas. Over the last two years, the Subsidiary has organised more than 150 of such educational sessions as part of the measures used to improve the quality of the company’s services through direct communication with users of those services.
Zagreb City Holding Ltd, Subsidiary Čistoća
